| Q: |
How can I have a link to my website
added to my free standard listing? |
| A: |
Website links are displayed in a business’s
full-page ad (More Info page). This is a service reserved for our
Premier Members. To find out more about Premier Membership, take
the site tour. Or, if you prefer, call us directly at 602-244-8909
to speak to a professional that can answer any questions you may
have about Premier Membership. You may also submit a website to
the Arizona
website directory. |
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| Q: |
What if I notice a mistake
(typo, broken link, etc)? |
| A: |
Simply note the mistake and its location and send it to us via our Customer Service form.
We will promptly correct the problem. If you prefer, you may call us directly (602-244-8909). |
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| Q: |
What if I see a company
that is no longer in business listed in the directory? |
| A: |
Notify us immediately via phone (602-244-8909)our Customer Service form.
Be sure to include the business name as it is listed in the directory, where
you saw the listing and let us know it is out of business. We will
verify the information and remove the listing upon confirmation of
the business’s closure. |
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| Q: |
What should I do if I find
a disconnected number in the directory? |
| A: |
Note the business name, phone number, and location
in the directory. Call us directly (602-244-8909) or notify us via our Customer Service form.
We will research the disconnection
and try to find a valid phone number. If no valid number can be found,
the listing will be deleted. If a valid number is found, we will notify
you via email and correct the phone number on the listing. We greatly
appreciate your feedback! |
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| Q: |
How do I remove a listing
and/or make changes to my account? |
| A: |
Members may use the "Manage
My Listings" feature to add, edit and remove your listings.
Make changes to your account by using the "Settings
and Preferences" feature in your account. |
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| Q: |
What should I do if I encounter
a problem when trying to register? |
| A: |
Call us directly at 602-244-8909
to reach a live person
Monday through Friday from 7 am to 5 pm. After hours, leave a voicemail
to be returned immediately upon our return. We can walk you through
the process step by step and answer any questions you run into. You
can also fill out our Customer Service form
describing the problem. |
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| Q: |
What is the difference
between registering as in individual and registering as a business?
|
| A: |
As an individual, you will have the ability to post
free ads in the classified section and/or post your resume to find
that perfect job! Individual members also have unlimited access to
the event calendar and message boards. Individual members are not
permitted to post ads soliciting for any kind of business, but can
post as many general classifieds as they’d like. Business members
will receive a standard alphabetical listing for free in their business
category and can apply for Trusted or Premier Membership status. |
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| Q: |
How long does it take for
a listing to be posted once I submit it? |
| A: |
Once you submit a listing for placement it is reviewed
for quality. Upon approved, the ad will be posted within 24 hours
Monday through Friday or 48 hours Saturday and Sunday. If you do not
see your ad within 48 hours please call us (602-244-8909) and we will research the delay. |
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| Q: |
How do I find out more
about a business listed in the directory and the services or products
they offer? |
| A: |
If you are looking at a Premier Member and the information
you need isn’t displayed in the business’s More Info page,
feel free to click the Request Info icon to submit a question or comment.
You can also call the business directly by dialing the number listed.
Be sure to mention AZBonline! If you are looking at a standard member,
keep in mind that these businesses have not agreed to our standards
and customer service obligations. Because of this, we cannot guarantee
a response to inquiries made to standard members. However, we encourage
you to submit a question or your need to the business. We will then
contact the company and qualify them to fulfill your request. |
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| Q: |
How can I learn more
about advertising with AZBonline? |
| A: |
By calling our office at 602-244-8909
, you will be
connected to a professional that can answer your questions or concerns.
You will always reach a live person during business hours, and messages
left after hours will be returned in a timely manner.
You can also fill out our Customer Service form.
We will contact you in the method you prefer with additional information. |
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| Q: |
What if I can’t
find a specific kind of business type in any of the categories? |
| A: |
We've made it easy to find what you're looking for,
that's because we find it for you. If you can't find what you're looking
for, simply use the "Shop
and Compare" form. If you would like to get answers from
Trusted companies we suggest you "Ask
A Professional". |
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| Q: |
What options do I have
to use if I am looking for employment? |
| A: |
Browse through our Jobs
& Employment section to find the perfect position and respond
to an ad by using the request info form. Or, post
your resume for potential employers. |
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| Q: |
What if I want to submit
a complaint about a company? |
| A: |
 *Remember:
Only companies that carry the AZB Trusted Company Badge have agreed
and to our Standards
and Obligations. We only support the products and/or services
provided by AZB Trusted Companies.
If you have experienced a negative or unacceptable incident with
ANY business listed in AZBonline, we want to know about it.
Call us directly (602-244-8909) and let us know what happened. We will review the incident and remove
the company’s listing if necessary.
What can you do to help? Tell
your favorite companies to become an AZB Trusted Company. |
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| Q: |
How do I request information
from more than one business? |
| A: |
Use the "Add to My List" links to make shopping
fast and easy! Simply click the Add To My List on any listing and
the business will be added to your list. When finished, click the
Shop & Compare My List link to submit a request to all the companies
in your list. |
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| Q: |
I registered several
days ago and my listing has not been placed. What are likely causes
of this? |
| A: |
There are many possible reasons your listing or ad
hasn’t been posted to AZB. If you did not receive notification
via email, contact us by phone (602-244-8909) or fill out our Customer Service form
to receive an explanation as to why your listing has not been placed. |
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| Q: |
Once I register, how
soon can I begin placing classified ads? |
| A: |
You can begin placing classified ads immediately upon
registration with AZB. Upon review, your account will become active
and the ads will be placed within 24 to 48 hours. |
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